4bajee's Privacy Policy

1 Introduction and Scope

4bajee ("we", "our", or "platform") is an online gaming and sports betting platform in Bangladesh. This privacy policy explains how we collect, process, store, and protect the personal information of our users ("you" or "user").

By using the 4bajee website, mobile platform, or any related services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to stop using our platform.

This privacy policy complements the 4bajee Terms and Conditions and Responsible Gaming policy and should be read together with them.

2 Types of Information Collected

4bajee collects the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport details (for identity verification)
• Current and permanent address
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account details
• Bank account number and branch details
• Transaction history and amounts

2.3 Technical and Usage Information

• IP address and device identification details
• Browser type, operating system, and version
• Session logs, page visits, and platform usage behaviour
• Login time, logout time, and active session details

2.4 Voluntarily Provided Information

• Information provided through live chat or email support
• Preferences and settings you provide in your profile

3 How Information Is Collected

4bajee collects your information in the following ways:

3.1 Direct Collection

You voluntarily provide us with information when you register, create an account, deposit or withdraw funds, or contact our support team.

3.2 Automatic Collection

When you browse our platform, certain information is automatically collected through cookies, local storage, and similar technologies. This includes your IP address, browsing patterns, and device information.

3.3 Through Third Parties

We work with trusted third parties for identity verification and payment processing, who may share certain information with us during the process.

4 Purpose of Using Information

We use your information only for the following legitimate purposes:

1. Account management and identity verification: For registering your account, logging in, and confirming your identity.
2. Financial transaction processing: To complete deposits, withdrawals, and bonus payments.
3. Fraud prevention and security: To detect suspicious activity and ensure the security of the platform.
4. Customer service: To respond to your questions, complaints, and support requests.
5. Ensuring responsible gaming: To monitor your playing patterns and provide assistance where potential issues arise.
6. Meeting legal obligations: To comply with applicable laws and regulations and fulfil legitimate requests from authorities.
7. Service improvement: To improve the platform's performance and user experience.

We never sell your information to third parties for marketing or advertising purposes without your consent.

5 Information Storage and Security

5.1 Retention Period

We retain your personal information for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period to meet legal requirements, resolve disputes, and enforce company policies.

5.2 Technical Security Measures

4bajee uses industry-standard security technology to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Sensitive information stored with 256-bit AES encryption
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can access information

5.3 Response to Data Breaches

If a security breach occurs and your information is at risk, we will notify you and the relevant authorities as quickly as possible.

6 Sharing Information with Third Parties

4bajee may share your information with third parties only in the following limited circumstances and under strict conditions:

6.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical services. These partners receive only the information necessary for their specific task and are bound to meet our privacy standards.

6.2 Legal Obligations

We are required to disclose information when demanded by a court order, government directive, or applicable law.

6.3 Fraud and Crime Prevention

If serious fraud, money laundering, or other illegal activity is detected, the necessary information may be shared with the relevant authorities.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of 4bajee's business, user information may be transferred. However, the new owner will be bound by the terms of this privacy policy and you will be notified in advance.

We never sell your information to third parties.

7 Cookie Policy

Cookies are small text files that your browser receives from our server and stores on your device. 4bajee uses the following cookies:

7.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining your login session and managing security tokens. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and customisations, improving your experience on each visit.

7.3 Analytics Cookies

These cookies collect information to help us understand how our platform is being used and to improve our services. The information collected is generally kept in anonymised form.

You can control cookies at any time by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

8 Your Rights

As a 4bajee user, you have the following rights regarding your own information:

1. Right to access: You have the right to know what information we hold about you, why we hold it, and where it is being used.
2. Right to rectification: You can request that incomplete or incorrect information in your profile be corrected or updated.
3. Right to erasure: In certain circumstances you can request that your personal information be deleted, though if legal obligations exist it may not be possible to delete it completely.
4. Right to restrict processing: In certain circumstances you can request that processing of your information be temporarily suspended.
5. Right to data portability: You can request your information in a structured, machine-readable format.
6. Right to object to processing: In certain cases you can object to the processing of your information.

To exercise any of these rights, please contact us. After verifying your request, we will endeavour to respond within a reasonable time.

9 Payment Information Security

Financial transactions on 4bajee are completely secure. We process payments through bKash, Nagad, Rocket, Upay, and bank transfer, and the following security measures are in place:

• All payment transactions are secured through SSL encryption
• Payment service providers comply with international security standards
• We never store your full card number or bank PIN
• Additional verification is triggered for suspicious transactions
• A record of every transaction is stored securely and you can view it from your account

The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. Standard withdrawal processing time is 30 minutes to 3 hours.

10 Policy Changes

4bajee reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will change

If you continue to use the platform after the changes, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

11 Protection of Minors

4bajee is for people aged 21 and above only. We never intentionally collect personal information from minors.

We verify age at registration, and if we ever learn that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe an underage person is using our platform, please notify our support team immediately.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our privacy team will review your matter with the highest level of attention.

When sending a formal request regarding your rights, please include "Privacy Request" in the email subject line and attach your account details. We will do our best to respond as quickly as possible.

To learn more about 4bajee's responsible gaming, visit our Responsible Gaming page.